Policies

Appointments

Popular times fill up quickly. We encourage you to book your appointments a few weeks in advance to ensure you get the day and time you want. At the time of booking, we’ll ask for a credit card or gift certificate number to guarantee your appointment, some appointments may also require a non-refundable deposit to hold the appointment time. We accept Cash | Visa | MasterCard | American Express | Discover |Care Credit. To learn more about CareCredit, click here(care credit link https://www.carecredit.com/apply/). Prices are subject to change without notice.

We recommend you text 512-478-2273 when you arrive so we may take you to your room.

If you are running late, please give us a call so we may make the necessary adjustments to your appointment.

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Consultations

Every client is offered a complimentary consultation and skin analysis with one of our expert practitioners. Our consultations include: an in-depth education about your skin; a comprehensive discussion about all options available to you along with the benefits and risks associated with each; and a clear recommendation of action. We believe an informed patient with realistic expectations will be most satisfied with our treatments and results.

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Cancellation policy

Our goal is to provide exceptional service to our patients on time. To do so, we have implemented a Cancellation/Missed Appointment Policy. This policy will allow us to better utilize available appointment times for our patients.

Clients must provide a 24 hour notice for cancellations or an appointment reschedule. The guaranteeing credit card will be charged a cancellation fee minimum of $75 and/or any required deposits may be forfeited for late cancellations or no shows. If the patient arrives more than 15 minutes late to their appointment, we cannot guarantee the provider will see them, you may be required to reschedule your appointment to avoid disrupting the appointments of other clients.

Learn More

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Returns

All sales are final. There are no cash or credit card refunds. If you are not fully satisfied with a purchase from our retail area, please bring your receipt and the unused portion of the product back within two weeks of purchase. We’ll gladly find you an alternative solution.

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To make the most of your stay with us...

Please make sure you disclose any medical problems or concerns to your practitioner. Keep all valuables close at hand. Better yet, leave them at home, as we cannot be held responsible for any lost articles.